Amazon Careers Recruitment 2020

Amazon Careers : Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

Organization : Amazon

Qualification 10 + 2. Any graduate

Job Location: Hyderabad

Selection Process Interview

Post : Virtual Customer Service Associate 

Eligibility: Minimum qualification is 10 + 2. Any graduate

Selection Process: Interview

Apply mode: Online

Desired Skills:

• Action oriented, self-disciplined and organized

• Effective time management skills and ability to prioritize work time to ensure productivity and      department standards

• Ability to communicate clearly with both internal and external customers

• Good comprehension skills - ability to clearly understand and address customer issues appropriately

• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

• Good typing skills

Preferred Criteria:

• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

• Should ensure ‘Work-like’ environment with no disturbance during the work hours.

• Experience working in a customer service environment for at least 6 months

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment

• Ability to empathize with and prioritize customer needs

• Demonstrates interpersonal skills with a diverse customer base

• Demonstrates conflict resolution, negotiation, and de-escalation skills

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Ability to determine customer needs and provide appropriate solutions

• Maintain regular and reliable attendance, including the daily schedule as assigned

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Ability to quickly and effectively prioritize work time in various departments to meet business need

• Ability to maintain composure in highly escalated situations

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